SoftSolzDocs

Knowledge Hub

An AI chat widget that answers visitors' questions strictly from the knowledge you give it. No made-up answers - it only speaks from the documents in your Knowledge Base.

Already have documents in? Nine settings change how well the Hub finds and answers from them - your company shorthand, hand-written answers for the questions asked most, and dates that stop old documents being quoted. See all nine, step by step.

Overview

Upload your documents to a Knowledge Base, and the chatbot answers questions from them with citations, scoped to your workspace only:

Build your Knowledge Base

Upload your files, then group them into collections (for example "Support docs" or "Product FAQ"). Collections let you decide exactly which knowledge a given chat widget can draw from.

Give each collection a clear name. You bind a widget to one or more collections, so good grouping keeps answers on-topic.

What you can upload

Text is extracted from all of these, so the chatbot can quote them in answers:

Anything else still uploads and stays downloadable from the knowledge base, but it is marked Stored and never used to answer questions. The upload window tells you exactly how many files that applies to before the transfer starts, along with anything too large to upload.

AI OCR and AI transcription can each be switched off in Knowledge Hub settings. When they are off, images, audio, and video still upload but are left as Stored.

When you create a knowledge base you choose:

Each knowledge base keeps its own separate index, so different knowledge bases can use different embedding models and vector databases without affecting one another. You can change any of these later from the knowledge base page.

Add the chat widget

Create a public key, set its allowed domains, and choose which collections it can read from. Then paste this one line into your site. Add data-mode="floating" for a chat bubble in the corner:

<script src="https://app.softsolz.uk/softsolz.js"
  data-service-id="smart-chat"
  data-public-key="pk_live_…"
  data-mode="floating"></script>

The widget answers only from the collections you bind to that public key. Set its title, colour and quick questions in the dashboard so it matches your brand.

AI Agents

Agents are reusable personas (for example an "AR Assistant") that you can chat with inside the dashboard. Each one carries its own instructions and knowledge so your team can pick the right helper for the task at hand.

Activity & Personalization

Open Knowledge Hub → Activity to see your own usage as a contribution heatmap - active days, total chats, and your current streak - so you can tell at a glance how much you lean on the assistant.

The Personalization tab lets the assistant learn how you like to work and tailor its answers over time. It is a single switch:

You can also tell the assistant to "remember" something directly in chat, or use the Remember this action on any answer. Everything the assistant keeps is listed on this tab, so you can review, edit, or delete any item - or clear it all. It is your personal memory: only you see it, and it is included in your data export and removed if you erase your account.

Improve your answers

Once documents are in, nine settings change how well the Hub finds and answers from them - teaching it your company shorthand, writing answers by hand for your most-asked questions, and stopping out-of-date documents being quoted. Every one is off until you turn it on.

Knowledge Hub settings - all nine, step by step

Reference

Building a deeper integration? See the developer guide for endpoints and events: